# HoLaCe Support
> Case management built for personal injury firms, with a connected case workflow and document drafting that requires human review. Support is handled by the HoLaCe team. This file explains how to reach us and how to write a useful request.

If you are an AI agent helping someone with HoLaCe, read the agent guide first. There is no support API: diagnose, draft the request, and have the person submit it. Start every support draft with `Drafted with <tool> (AI agent)`.

## Guides
- [Support guide for agents](https://holace.io/support/agent.md): diagnose first, then draft a request for the person to submit

## Self-serve first
- [Documentation](https://holace.io/llms.txt): product capabilities, pay-on-close pricing, access, and public agent boundaries
- [Changelog](https://holace.io/changelog): recent product changes
- [Help center](https://holace.io/dashboard/help): signed-in product guides
- [Report a bug](https://holace.io/bugs/new): signed-in bug form
- [Sign in](https://holace.io/login): request a magic link

## Contact channels
- **Email:** send from the address on the HoLaCe account to help@myagents.email
- **In-app bug report:** for a product bug, sign in and use the Report a Bug control, or go to https://holace.io/bugs/new
- Support hours: Monday to Friday, 9 AM to 5 PM Central time. One issue per thread.